Chatbots – also known as “conversational agents” – are software
applications that mimic written or spoken human speech for the purposes
of simulating a conversation or interaction with a real person. Chatbots
are programs worked to naturally draw in with got messages. Chatbots
can be customized to react a similar way each time, to react
distinctively to messages containing certain keywords and even to
utilize machine learning out how to adjust their reactions to fit the
situation
According to Oxford Dictionaries, a chatbot is “A
computer program designed to simulate conversation with human users,
especially over the Internet.”
Chatbots leverage chat mediums like
SMS content, site talk windows and social messaging services across
over stages like Facebook and Twitter to get and react to messages.
Why
does a business need chatbots? There are purposes behind that like
disposing of routine undertakings and simultaneous processing of
numerous solicitations from users. Besides, an enormous speed of
preparing users’ requests with chatbots helps picking up customers’
loyalty.
